Customer Experience Specialist

 Location: Remote

Full-Time

Join Our Team!

Are you a people-first communicator who thrives on solving problems and creating meaningful customer interactions? Parker Baby Co. and TallSlim are looking for a proactive, empathetic, and detail-oriented Customer Experience Specialist to support our customers throughout their entire journey — from first click to return and beyond.

This is a unique opportunity to join a fast-growing ecommerce team where your communication skills, social media savvy, and commitment to delivering top-notch service will directly shape the customer experience and brand loyalty.

Who We Are

We're a family of two thriving brands with distinct missions but shared values:

• Parker Baby Co. creates thoughtfully designed products that simplify parenthood and nurture strong families. Our baby products are winning the hearts of parents across Amazon, Target.com, Walmart.com, and other major retailers.
  

• TallSlim is revolutionizing how tall, slim men shop for clothes with our specially tailored apparel that helps our customers look and feel their best.
  

What unites us? Our commitment to:

• Servant Leadership
  

• Making Everything Better

• Family Focus
  

• Following Through on Promises
  

• Having Fun Along the Way
  

Key Responsibilities

Customer Support:

• Provide timely, empathetic, and brand-aligned support via email, chat, and social DMs
  

• Assist customers with orders, shipping, product questions, returns, and issue resolution
  

• Guide customers through our returns process with clarity and care
  

Experience Ownership:

• Ensure every touchpoint of the customer journey — from pre-purchase to post-purchase — is positive, efficient, and memorable
  

• Foster loyalty through thoughtful communication, proactive solutions, and a genuine desire to help
  

Review & Feedback Management:

• Monitor and respond to customer reviews across platforms in a professional and on-brand voice
  

• Identify feedback trends and share insights with internal teams to improve products and processes
  

Social & Community Engagement:

• Respond to social media DMs, comments, and mentions to maintain an engaged, responsive online presence
  

• Manage and grow our Facebook Groups with relevant content, conversation, and community-building
  

• Engage with our customer base in meaningful, on-brand ways that reflect our values and voice
  

Loyalty Program Management:

• Help develop and manage customer loyalty and referral programs
  

• Partner with the marketing team to create retention strategies and exclusive rewards experiences
  

The Customer-Focused Profile We're Seeking

We're looking for a compassionate, resourceful individual with:

• Strong Communication Skills: Clear, warm writing and a friendly tone across all platforms
  

• Organizational Excellence: Ability to juggle multiple platforms and conversations efficiently
  

• Social Media Savvy: Comfort engaging in DMs and comments on Instagram, Facebook, and TikTok
  

• Ecommerce Familiarity: Experience with Shopify, Gorgias, or similar tools is a plus
  

• Customer-First Mentality: You love turning tough situations into opportunities to delight
  

We’ll Set You Up for Success

We don’t expect you to be an expert in all platforms on day one. We’ll provide:

• Clear SOPs: Guidance and best practices for handling every customer scenario

• Training & Onboarding: Learn our tools, brand tone, and workflows
  

• Team Support: You'll collaborate with marketing, product, and fulfillment teams to get the job done
  

• Ongoing Feedback: Regular coaching and mentorship to help you grow your skills
  

Benefits That Support Your Life

• Competitive compensation

• Generous PTO (10–20 days per year) plus holidays
  

• Volunteer time off: 1 paid day annually
  

• Flexible remote work
  

If you love connecting with people, solving problems with empathy, and want to help build customer loyalty for two growing brands, we want to hear from you! This is your chance to make a measurable difference in how our customers feel, shop, and return again and again.

Join our team and bring your heart for service to a role where experience matters and every interaction counts!

Apply Here