Frequently Asked Questions
ORDERS AND SHIPPING
When will my order ship?
We ship orders Monday through Friday (excluding holidays). Regular orders received before 10PM MDT will be prepared and ready for shipment before 10PM MDT the following business day. Orders placed after 10 PM MDT or on weekends or holidays, will ship within 2 business days. Please contact us at support@parkerbaby.com if you have any questions about your order.
When will I receive my order?
Orders ship within 1 business day of being received. Once your order has shipped, you will be provided with tracking information. Standard shipping takes 3-5 business days and expedited orders arrive in 2 business days or less.
How can I track my order?
Once your order is processed, you will receive emails to track your order's journey.
Can I cancel or change my order?
We strive to ship orders as soon as possible. We cannot guarantee cancellations or changes prior to shipment. Please contact support@parkerbaby.com for more information.
Can I add a gift message to my order?
Yes! You can add a Gift Message in your Cart where is says "Optional Gift Message".
Can I customize a set of Bibs, Swaddles or a Bundle?
Unfortunately, we do not have the ability to customize our sets of Bandana Bibs, Muslin Swaddles, or our Bundles with different colors, styles, or products.
Do you accept international orders?
We currently ship internationally to Canada, UK, Ireland, Australia and New Zealand. For more information, visit our International Orders page.
PAYMENTS
What forms of payment do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX, Discover) through Shop Pay. We also accept Apple Pay, G Pay, PayPal and Amazon Payments.
RETURN POLICY
What is your return policy?
You can return unused items with the original packaging within 30 days. Please visit our Returns Page for more information.
Do you offer a warranty?
We stand behind the quality of all Parker Baby Co. products, which is why we offer a reasonable 6 month warranty against defects in materials and workmanship. Our warranty does not cover any damage caused by neglect, improper care, accident, or normal wear and tear.
One of the best parts of developing new products is knowing that you use them every single day. We love that our products become such a big part of your daily routine, and because of that, we know they can suffer some tough love.
In an effort to reduce waste, we will repair products, if possible, instead of replacing them for a new item.
If you have any questions, please reach out to support@parkerbaby.com.
To begin your Warranty Request, please visit our Warranty Return Page.
PRODUCT QUESTIONS
Where are your products manufactured?
Our headquarters and our products are designed in Parker, Colorado, but they are manufactured in various countries. If you are interested in a specific product, please email us at support@parkerbaby.com with any questions!
Do your products contain any chemicals?
Our products are all free from formaldehyde, phthalates and BPA. We don't use any flame retardants in our products either.
PRODUCT CARE
Bandana Bibs
Machine wash cold and lay flat to dry. Do not bleach.
Assorted Bows & Headbands
Hand wash cold elastic band only. Line-dry.
Knit Headbands
Hand wash elastic band only on cold and line dry.
Velvet Clips
Spot clean only and use clean damp rag.
Braided Headbands
Hand wash only and line dry.
Assorted Clips
Spot clean only and use a clean damp rag.
Rope Storage Basket
Machine wash cold on delicate with like items only. Line-dry.
Muslin Cotton Washcloths
Machine wash with like items. Line dry or tumble dry on low.
Diaper Backpack
Spot clean only and use clean damp rag.
Hooded Bath Towel
Machine wash with like items. Line dry or tumble dry on low.
Muslin Cotton Swaddles
Machine wash with like items. Line dry or tumble dry on low.
Muslin Cotton Quilts
Machine wash with like items. Line dry or tumble dry on low.
Felt Diaper Caddy
Machine wash cold on delicate with like items only. Line dry.
Rope Diaper Caddy
Machine wash cold on delicate with like items only. Line-dry.
Multi-Use Cover
Machine wash with like items. Line dry or tumble dry on low
Wet Dry Bag
Machine wash on cold with like items. Flip lining inside out to line dry.
Muslin Burp Cloths
Machine wash with like items. Line dry or tumble dry on low.
