Excellent customer service
We love the bag and very impressed with the customer service. Love small businesses to support for this reason! :)
9 months in and still going strong
We have used this bag for 9 months now and it is still holding up. I am hard on products and this one gets a TON of use. I have traveled cross country with it, thrown it in my car, shoved under seats, etc. The zippers tags did come off, but I was promptly sent new ones free of charge after contacting customer service. The bottle holders keep my breast milk warm or cold. I have yet to use the stroller straps for fear of tipping the stroller, but I love the concept. The pockets are strategically placed and I love that it's unisex, my husband can wear comfortably without it feeling like a purse. I have been able to 'spot' clean without issue. I plan on getting more life out of this bag into toddlerhood.
That's amazing! Thank you so much for your review!
Poor quality bag
At first I really liked this bag. I liked the way it looked and the different compartments. However, after using it for about 4 months about once a week this bag is falling apart. I consider this to be light use, especially because when I use this bag it’s only for like 2 hours at a time. The straps on the zippers haven fallen off. This is concerning as it could be a choking hazard for babies and is also very inconvenient. I do not recommend this bag.
Hi Nicole! I am so sorry about your Birch Bag. Emma from customer service will be reaching out to you via email to take care of this issue!
Good, but missing changing pad??
I like the bag overall - it’s pretty and spacious. Lots of rooms for several changes of clothing, wipes, diapers, toys, and bottles - anything! I like the way it clips to the stroller. One thing that has me confused: our bag must have been missing the changing pad. Either that or it’s incredibly well hidden! :)
Hi Genevieve! We are so happy you are enjoying your Birch Bag! Emma from our support team will be reaching out to you in regards to your missing changing pad!
Cute vintage bag but poor quality pieces
I love the diaper bag but the magnetic buttons that keep the backpack close fell off. One day it was there and the next I have a missing button. Possible choking hazard for my toddler.
Hi Christina! We are so sorry to hear that! Emma from our support team will be reaching out via email to help! Thanks!