After receiving an imperfect diaper bag, the customer service team quickly corrected the issue. I couldn’t be happier with the product or the service!
We were so happy to help, Sladen! Thank you for your review and enjoy your new Birch Bag!
This was one of the purchases that my husband and I wholeheartedly agreed on for baby’s arrival. It’s a great size and we both love the neutral color. I love that there are tons of pockets for storing pretty much anything and everything you can think of. Baby’s not even here yet, but his diaper bag is packed and ready to go!
So exciting, Jennifer! Thank you for your review.
The baby bag would have gotten 5 stars if the bag they sent me was manufactured properly. I was given the bag without a strap or button so it can’t even fully close which is unfortunate because this was a baby shower gift and it was really embarrassing finding out after I gave it to her that it was broken and not fully functional. For $80 I would expect the bag to come in perfect condition. How it even made it out of the manufacturing warehouse is beyond me.
Hi B! We are so sorry to hear about this happening. We would love to help. Emma from our Customer Service team will be reaching out via email. Thanks!
It’s a gift for new parents to be
Thank you for your order! That is such a thoughtful gift!
Beautiful looking diaper bag, however in person you can see that it is poor quality. The straps are thin and will not provide good comfort/support. The brown leather looking pieces are cheap and plasticy. And when the backpack is not full, the top flap sits weird and looks horrible. Not at all what I had expected. Oh and although the returns are ‘easy’, they charge you for return shipping. When will I learn to stop falling for Instagram ads... these online only stores always seem to have poor quality products. Looks good from a far, but far from good. We’re buying the ergobaby diaper bag, slightly less stylish, but much higher quality materials/zippers, better padding/ergonomics, for the same price $80!
Hi Gregory! We are really bummed to hear that you feel that way. We appreciate your feedback.