The customer service for Parker Baby is amazing! We got this bag as a gift back in 2018. The buttons kept coming off and after getting sent a few replacements, it happened again. It wasn’t affecting the full use of the bag so quit caring of this small defect and was living with it. We live in Colorado and ran into the owner at the local farmers market. She came up and introduce herself and ask how the bag was. She noticed the buttons were broken as it was an older model and a known issue. She offered to send a new bag to us (2 years after purchase). You can tell they truly care about their customers and will recommend this small business to everyone!

I love it! Definitely what I was looking for in a bag that is perfect for hubs and I to share. Very spacious inside and I love that there is so many pockets. Definitely recommend to anyone!

I really enjoyed the overall look of this bag and all of the convenient compartments. However, I was very disappointed by the quality, as I have had several zipper pulls break in a matter of a few months of use and now the shoulder strap and top handle have become detached. Customer service was great in responding to my initial issues and providing a solution, but I would not recommend this bag due to its unreliability in performance and it can present as a choking hazard.

I bought this backpack for a baby shower. I ordered from the website. It was easy and it was delivered on time.

Easy and a wonderful surprise for friend